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Collections Agent

  • Job added:   18 January 2012
  • Salary :   £21,500
  • Location :   Slough
  • Job Type :   Permanent
  • Company :   Signet Resources
  • Contact :   Alex Martin
  • Email :
  • Telephone :   01628 817124
  • Website :

Our client, a leading provider of retail, wholesale, contract hire and insurance facilities to a number of well-known brands through its motor dealership network, is currently looking for a Collections Agent to join their growing department.


• Assist the department in collection of past due accounts
• Counselling customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts. 
• By applying communication, negotiation, customer service, etc. and collection skills, the Collections Agents leverages collateral into payments. 
• Bringing accounts current allows the organisation to achieve monetary goals and assists the customers to ensure a solid credit history. 
• Responsible for inbound calls, responding to a wide variety of customer’s arrears problems and concerns. 
• Instructing agents to peacefully recover the vehicle as quickly as possible, with minimal downtime.
• Establish and manage third party relationships with Agents repossession agencies and track and trace agents if required.

The Candidate:

• Minimum of college degree or equivalent qualification
• Minimum of 3 years’ experience in Collections/Repossession and Debt Recovery
• Practical experience in dealing with / negotiating with external third party repossession agents
• Ability to work a shift pattern including a Saturday on a rota basis

Suitability for positions will be judged on relevant professional criteria relating to knowledge, skills, attitude and experience and there will be no discrimination on any other grounds



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