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Customer Satisfaction and Insight Manager

  • Job added:   3 June 2011
  • Salary :   Competitive Package including company car
  • Job Type :   Permanent
  • Company :   Volkswagen Commercial Vehicles
  • Email :
  • Telephone :   01926 430202
  • Website :

Deliver the difference…Our Customers expect


Impetus Automotive is a specialist automotive consultancy and business services organisation delivering business solutions for 24 of the worlds leading automotive vehicle manufacturers.

Volkswagen Commercial Vehicles is a progressive B2B brand with an enviable reputation for quality, reliability and strong environmental credentials, priding themselves on a working partnership.

Customer Satisfaction and Insight Manager
Competitive Package including company car

In this role, the candidate will be responsible for developing and managing the brands insight to and strategies for customer satisfaction improvement initiatives.
The candidate must fully understand network interactions with customers – expectations, concerns and opportunities for improved customer experience, measuring, monitoring, and recommending ongoing improvements to customer satisfaction performance in line with agreed annual objectives.
To be successful, candidates must have experience of working within the motor industry, ideally in a commercial vehicle environment, have the ability to influence and be prepared to challenge thinking at all levels. Candidates must also possess strong analytical skills with excellent attention to detail and be self motivated and results focussed.

If you are interested in these roles, would like more details or wish to apply for one of the positions, please call 01926 430202 or email
The closing date for applications is 8th July 2011; please include up-to-date CV and details of current remuneration with applications.

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