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Customer Service Advisor

  • Job added:   13 November 2012
  • Salary :   25-35K OTE
  • Location :   York
  • Job Type :   Permanent
  • Company :   CvWow
  • Contact :   Jamie Garrett
  • Email :   jgarrett@cvwow.com
  • Telephone :   0800 634 4477
  • Website :   cvwow.com

Are you looking to make the next step in your career in Automotive Aftersales?

Founded in 1937, our client has been at the forefront of automotive retailing throughout the Midlands and North of England for almost three quarters of a century. The group’s origins were in truck sales and coach building, however over the past 70 years (and a refocus on Automotive sales in the 50’s) they have been consistently recognised as one of the leading organisations within the industry and as recently as last year won Automotive Managements ‘Aftersales facility of the Year’, and short listed in the Motor Traders ‘Dealer Group of the Year’.

An exciting opportunity exists for an experienced Service Team Leader to join their Mercedes Benz franchise in York. You will have a proven track record in upsell, customer satisfaction & team working. You will have the responsibility to meet both franchise and company standards in a service environment.

Reporting to the Service Manager, the key responsibilities of the roles are as follows:

· Dealing with customer requirements for service and vehicle repairs
· Managing all communication via telephone, email and face to face in an efficient and courteous manner
· Ensure high standards of customer satisfaction, managing the allocation and handover of customer service vehicles,
· Liaise with the workshop teams to ensure timely completion of customer’s vehicles.

The ideal candidate will have experience working in a Franchise Dealership on a service desk (or have experience in a similar role with transferable skills). Education standards to degree level of higher would be beneficial however secondary to excellent communication and customer service skills and experience.

If you are looking to join a highly successful Dealer Group then apply today.

Customer Service Advisor
Location: York - Yorkshire
Salary: 25-35K OTE

Key Words: Sales Executive, Consultant, Automotive, Cars, Sales Professional, Business Development, and Account Manager, Service, Technician, Technical, Electrical, Engineering, Mechanical, MOT and Tester, Customer Service, Administration, Motor, Car, Automotive, Sales.


 

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