Summary: Our client is one of the largest Nissan Car Dealer Groups in the UK with 12 established and successful dealerships nationwide from Southampton to Manchester. Due to ongoing success, expansion and our clients focus on customer satisfaction they now require an additional Service Advisor to join their very successful team at their outstanding dealership in Oldham. This dealership offers a fantastic working environment with unrivalled earning potential and prospects for the right candidate.
Customer Service Advisor
Salary: 18K basic - £30k+ OTE + Benefits
The role of Service Advisor is to contact customers whose MOT and Services are due on their vehicles, inform them of this fact and book them into the workshop. Again there is a range of additional profit centres that will need to be marketed. They are looking for candidates who have strong communication skills, personable and are used to working in a KPI/Target driven environment. You cannot be afraid of engaging customers in conversation and must have a confident outgoing personality. Experience in a similar role within the automotive industry is preferred but not a prerequisite. This role has outstanding career prospects for the right candidate. The key responsibilities of the roles are as follows:
· Dealing with customer requirements for service and vehicle repairs
· Managing all communication via telephone, email and face to face in an efficient and courteous manner providing a first class customer service
· Managing the allocation and handover of customer service vehicles ensuring high standards of customer satisfaction
· Liasing with the workshop team to ensure timely completion of customer’s vehicles.
Package: As the successful applicant you can look forward to being rewarded for your efforts and experience with a basic salary of £18k, an exceptional bonus structure which will see you earning an OTE of £30k+. As standard all employees receive 22 days annual paid holiday. Our clients` ethos on internal promotion is exceptional so the successful candidate can look forward to a long and rewarding career path with progression. Are you sales, and career driven as well as customer focused? Do you have proven automotive sales and/or service experience and believe you have the qualities that our client is looking for? If so and you are looking for a challenging and rewarding career, apply below.