Close Close
Poll
What would you most like to change about your current handover process? Please leave a comment.
View the poll
Automotive Events
AM Online

Customer Service Advisor

  • Job added:   1 October 2014
  • Salary :   £ Competitive + Benefits
  • Location :   Brentwood
  • Job Type :   Permanent
  • Company :   CvWow
  • Contact :   Beth Vick
  • Telephone :   0800 634 4477
  • Website :   www.cvwow.com

Service Advisor
Location: Brentwood
Salary £ Competitive + Benefits

Are you a successful Service Advisor or Aftersales Executive looking to take the next step in your career?

Our client is one of the leading automotive dealers of new and used cars in Essex, established in 1929. With an annual turnover in excess of £150 million, they represent a wide range of quality brands from Chevrolet, Citroen, Dacia, Nissan, Peugeot, Renault, MG and Vauxhall, across 15 dealerships located throughout Basildon, Orsett, Rochford and Southend-on-Sea.

Due to continuing growth they are now seeking a Service Advisor for their dealership in Brentwood.

Service Advisor Responsibilities:
· Establish rapport with and provide outstanding care to the customer
· Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
· Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
· Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
· Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
· Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary
· Produce customer invoices
· Arrange/collect payment from customers over the telephone or in person

The ideal Service Advisor:
· Previous experience in a similar role is essential
· A passion to deliver a high standard of customer service
· Bags of personality and can take dealing with customers in their stride
· Excellent telephone and face-to-face communication skills
· Administration skills, be able to use computers with confidence and the ability to organise and prioritise work

If you are looking to join a growing company that can offer excellent rewards, then you need to apply for this position now.
 

Apply for this job

Please complete the form below.

 *
 *
 *