Attention Customer Service Consultants and Support Desk staff
Pentana Solutions are looking for an experienced customer service consultant person to fill a role within our customer service department.
Are you looking for a new challenge? We are looking for an enthusiastic and reliable person with a proven record of customer service and support desk experience. A background in this field within the Motor Industry would be very highly regarded and preference will be given to an applicant who has worked with ERP or DMS software such as ADP, Kerridge, Kalamazoo or similar.
Become part of a dynamic and talented support team whose role is to install our DMS system, train staff and support our customer base. You will need excellent verbal and written English communication skills and proficiency in a second European language may be of benefit. The position may involve some local and overseas travel.
If you live within commuting distance of Maidenhead and are keen to learn and develop further skills, this could be a great career move for you.
The Company: Pentana Solutions is an industry leader in developing and providing software solutions to the Automotive Industry world-wide. We have a strong customer base in the Asia Pacific region, mainland Europe and the USA, and are now delivering major new business growth in the UK.
Role: Customer Service Consultant – encompassing customer service and support.
Skills: We are seeking a person who has a proven and recent background in customer service and support. The ideal candidate will have a working knowledge of the operation of a dealership DMS system. The emphasis of the role will be to support our customer base and to support our field staff whilst they are onsite.
Expectations: 1. First level customer phone support. 2. Provide diagnosis and resolution of customer service calls. 3. Update the incident Management System with comments and track the progress of incidents. 4. Escalate incidents to the appropriate assignment group where necessary. 5. Assist with documentation of DMS processes. 6. Show an absolute commitment to delivering the highest levels of service to our customers.
Location: Maidenhead, Berkshire.
Package: Commensurate with experience to £35k plus benefits.