Close Close
Poll
Will there be more or fewer car brands in the UK new car market in 10 years' time? Please leave a comment.
View the poll
AM Online

Dealer Technical Helpdesk Engineer

  • Job added:   10 October 2011
  • Salary :   Salary Range £26,000- £28,000
  • Location :   Whitley, Coventry
  • Job Type :   Permanent
  • Company :   MSX International LTD
  • Contact :   Hannah Croger
  • Email :   hcroger@msxi-euro.com
  • Telephone :   01206 202058
  • Website :   www.msxi.com

Overall Responsibilities:

  • To provide technical information and recommendations, primarily by telephone, to the world-wide Dealership network for Customer vehicles.

Job Detail:

  • Accept and attempt to resolve enquiries from Customer Dealers (and Customer personnel) via a Comms / Systems entry methodology.
  • Record data as required into a computer system.
  • Liaise with Dealership personnel at all levels.
  • Participate in training / product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required.

Experience/ Qualifications:

  • Dealer Workshop staff at a senior level (or equivalent.)
  • Competence in English (Spoken, Read and Written)
  • PC-literacy
  • Valid driving licence

Personal Characteristics:

  • Logical thought processes; also acquisitive and capable of non-leading questioning
  • Confident in technical concern resolution, use of telephones and computers.
  • Excellent Verbal and written communication skills
  • Adaptable
  • Flexible
  • Assertive
  • Courteous

Apply for this job

Please complete the form below.

Your data is used to notify the employer of your interest and they may contact you about the vacancy. We will not use your data for any other purpose. Your details will be deleted from our database seven days after the vacancy closing date.

 *
 *
 *