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Dealer Technical Helpdesk Engineer

  • Job added:   10 October 2011
  • Salary :   Salary Range £26,000- £28,000
  • Location :   Whitley, Coventry
  • Job Type :   Permanent
  • Company :   MSX International LTD
  • Contact :   Hannah Croger
  • Email :
  • Telephone :   01206 202058
  • Website :

Overall Responsibilities:

  • To provide technical information and recommendations, primarily by telephone, to the world-wide Dealership network for Customer vehicles.

Job Detail:

  • Accept and attempt to resolve enquiries from Customer Dealers (and Customer personnel) via a Comms / Systems entry methodology.
  • Record data as required into a computer system.
  • Liaise with Dealership personnel at all levels.
  • Participate in training / product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required.

Experience/ Qualifications:

  • Dealer Workshop staff at a senior level (or equivalent.)
  • Competence in English (Spoken, Read and Written)
  • PC-literacy
  • Valid driving licence

Personal Characteristics:

  • Logical thought processes; also acquisitive and capable of non-leading questioning
  • Confident in technical concern resolution, use of telephones and computers.
  • Excellent Verbal and written communication skills
  • Adaptable
  • Flexible
  • Assertive
  • Courteous

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