Job Title: General Manager
Location: Tunbridge Wells SEAT/Skoda
Hours of Work: 8.00am to 6.00pm Monday to Friday
Salary: Commensurate with skills and responsibilities
Main Purpose of Job:
To ensure the efficient and profitable operation of the Branch by establishing and agreeing objectives with the Regional Director and Main Board which cover the sales, service, and parts department’s operating policies and standards to achieve both high levels of customer satisfaction and profitability.
To control resources at a level commensurate with profit requirements and enhanced customer relations.
To ensure that all new and used car sales targets are achieved.
To build and maintain excellent working relationships with manufacturers.
To build a skilled and effective management team.
To maximise the service departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.
To develop and maintain an efficient Parts operation that ensures that all stock is managed efficiently.
To ensure all departments provide excellent customer satisfaction.
Objectives and Key Tasks:
Ensure the branch achieves budget objectives by continual (weekly/monthly) examination of accounts, operating controls and composite figures to allow the necessary improvements and corrective action to be taken where variations occur.
Customer service satisfaction:
To improve the quality of customer service and retention by enhanced facilities improved skills and effective marketing.
Customer satisfaction to be maintained and improved - measured by the manufacturers CSI.
To ensure high standards of quality workmanship.
To alter opening hours in line with customer’s requirements in consultation with the Regional Director.
To maintain effective control of expenses in line with budget objectives by monthly examination of management accounts.
Ensure all outstanding debts are collected within specified time parameters.
To ensure all branch invoices are completed, issued and paid in line with the company’s procedures.
To apply, please visit www.caffyns.co.uk and click on Careers
Full Job Description available on our website
CLOSING DATE FOR THIS VACANCY IS 23rd April 2013