Close Close
Poll
What would you most like to change about your current handover process? Please leave a comment.
View the poll
Automotive Events
AM Online

General Manager

  • Job added:   29 August 2013
  • Salary :   Competitive
  • Location :   Ridgeway Group (recruiting for all brands)
  • Job Type :   Permanent
  • Company :   Ridgeway Group (recruiting for all brands)
  • Contact :   Ridgeway Group HR Team

 

Job Specification
Reporting to (Line manager): Franchise Director
Responsible for (Reporting staff): All Departmental Managers
Job Holder:
Objectives
• Develop a strategy to increase revenue and profit in all areas of the business in accordance with a growth plan
• Formulate retailer policies in compliance with legal and manufacturer guidelines
• Control cash flow, stocks and assets to achieve a satisfactory return on investment
• Ensure the retailer is adequately staffed
• Generate enthusiasm for the Ridgeway Group Guiding Principles and Brand Values
• Ensure managers and staff are committed to customer satisfaction and process excellence
Measures
• Actuals vs. business plan
• Return on investment
• Sales Standards retailer audit
• Customer satisfaction (CSI) for both Sales and Aftersales
• Participation in manufacturer/industry programmes and initiatives
Limit of authority
Not to enter into or authorise any vehicle ordering, purchase or sale commitments outside of policy guidelines or budgeted limits.
To take or fail to take any trading actions that could endanger the continuance of the Company Franchise Agreement.
Key Tasks
Objective: Develop a strategy to increase revenue and profit in all areas of the business in accordance with a growth plan 
• Develop, forecast and revise business plans; determine where improvements can be made and develop action plans in order to achieve ongoing retailer objectives
• Increase market penetration through effective planned marketing to support business growth
• Oversee the implementation of marketing and promotional activities and monitor their success through line managers
• Create and maintain a professional retail image through positive media exposure
Objective: Formulate retailer policies in compliance with legal and manufacturer guidelines
• Ensure adherence to Ridgeway Group operating policies and guidelines, including Retail and Wholesale standards
• Ensure all retailer employees and contractors operate within the law at all times
• Review pricing/discounting policies regularly
• Ensure adherence to Health and Safety and Environmental policies and procedures
• Develop and maintain relationships with Brand representatives, professional bodies, suppliers, statutory representatives
Objective: Control cash flow, stocks and assets to achieve a satisfactory return on investment
• Examine accounts, operating controls and composite figures to monitor performance, plan improvements and allow corrective action to be taken
• Set profit objectives within a specific time scale to ensure a budgeted return on investment
• Maintain stock turnover ratios, ensuring any increase in stock holding generates a sufficient profitable return
• Determine the reason for budget variances, including over-runs and under-ages
• Maintain effective control of expenses in line with budget objectives
Objective: Ensure the retailer is adequately staffed
• Recruit suitably qualified and experienced personnel
• Coach and develop job-related skills of managers to support improvement in their performance
• Ensure training needs are met and accurate records kept
• Establish and review salary scales and incentive schemes
Objective: Generate enthusiasm for the Ridgeway Group Guiding Principles and Brand Values
• Develop and maintain an excellent working relationship with all management and staff
• Embody the Ridgeway Group Guiding Principles and Brand Values in all interactions
• Communicate enthusiasm for the brand to all retailer staff and customers
Objective: Ensure managers and staff are committed to customer satisfaction and process excellence
• Ensure departmental managers record transactions accurately and timely onto the management information system
• Regularly review and communicate customer satisfaction results
• Ensure managers communicate customer satisfaction expectations to their staff
• Improve the quality of customer service and retention by enhanced facilities and improved technical skills and processes
Deputy
In the event of annual leave, illness or other absence from the Company the General Manager will deputise for the Sales Manager and the Fleet Sales Manager.
 
At Ridgeway, we are able to offer a long, secure, progressive, exciting and rewarding career to the ideal candidate.
You will be a high performer who consistently exceeds targets and expectations. We can offer an excellent pay package and the pleasure of working with one of the finest automotive products in the world. If you have the drive, determination and are passionate about succeeding we would like to hear from you.
Please send your CV (including current salary) clearly stating the position you are interested in to:
NO AGENCIES
 

Apply for this job

Please complete the form below.

 *
 *
 *