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Head Of Customer Management

  • Job added:   7 October 2004
  • Location :   Crewe, Cheshire
  • Job Type :   Permanent
  • Company :   Bentley
  • Email :
  • Telephone :   01235 863525
  • Website :
Head of customer management

Location: Crewe, Cheshire
Competitive salary + full benefits package + relocation assistance

This newly created role is critical in ensuring the delivery of an outstanding customer experience to all current and prospective Bentley owners.

Reporting to the marketing director, this senior managment position sits within the central sales and marketing function with the following responsibilities:

  • brand guardian of Bentley's worldwide customer strategy
  • development of an integrated customer contact plan
  • promotion of the cultural change across the Bentley network that will support the delivery of the Bentley customer experience
  • implementation of the Bentley customer satisfaction programme with focus on building and harnessing advocacy among Bentley owners
  • management of Bentley's customer team, with two direct reports and the contact centre.

    Applications are welcomed from suitably qualified individuals with backgrounds in luxury goods or services, gained in the automotive or non-automotive market.

    It is essential that a track record over a minimum five-year period demonstrates a real understanding and creative impact in achieving customer management excellence in the most discerning of environments.

    Additionally, with a relevant degree and competent IT skills, the successful applicant must have exceptional communication and interpersonal abilities, with a consultative and creative mindset.

    If you wish to be considered further, please submit a full CV and covering letter, stating you current remuneration details to our retained consultant, David Southgate at Southgate Consulting, Bakers Yard, Ardington, Oxfordshire OX12 8PT by October 19 2004.

    All third party applications will be handled via Southgate Consulting.

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