AM Online

Lead Management and CRM Training Consultant

  • Job added:   24 September 2012
  • Location :   £40k package plus car
  • Job Type :   Permanent
  • Company :   Aga-Performance
  • Email :


£40k package plus car

Initial 12 month contract with on-going potential

Our client, one of the world’s foremost Motor Manufacturers, has a vision to become industry leaders in Lead Management and CRM.   As part of this goal, the brand has developed an in-house, class leading, customer contact system which is now ready for roll out to the dealer network.   Whilst a specialist team of IT trainers will help dealers to become competent using the software, we are also looking to recruit a team of experienced Lead Management Training Consultants to work in parallel with the systems training. 
The Role
As a Lead Management Consultant you will work with Business Owners, Dealer Principals and Sales Managers to develop a ‘Lead Management Framework’ for each dealer in the network. In addition you will build a culture that ensures that best practice Lead Management becomes established at the very core of the dealer’s operation.  This will involve on-site assessment, delivering regional training workshops and also in-dealership coaching and consultancy to ensure practices are firmly embedded. 
This is a strategically important role and we are looking for truly dynamic, committed individuals who have a passion for lead management and can make a real difference.   You will need to demonstrate:  
·         A proven track record in Lead and Enquiry Management. Knowledge of Lead Management and CRM systems would be an advantage.
·         At least 5 years training and coaching experience in an automotive retail environment.
·         Excellent motivational and communication skills with the ability to ‘win hearts and minds’.
·         An intimate knowledge of retail dealer operations, customer contact and sales processes.
·         Competence in Windows based applications and MS Office.
The role will require extensive travel within the UK.
If you believe you can make a difference in this exciting role, please mail your CV and covering letter to:
Applications close on 9 October 2012.



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