Loyalty Programmes Manager
Negotiable Salary £30K - £40K
Our client develops, implements and manages a distinct range of programmes on behalf of their OEM and Automotive Retail Clients. These activities which include roadside assistance, loaner cars, extended warranties, approved used, service plans and armoured vehicle support have an important role to play in the delivery of customer satisfaction. Our client requires a Loyalty Programmes Manager to have central responsibility for the development, implementation and ongoing management of centrally administered loyalty programmes (extended warranties, approved used and service plans). The role requires you to liase with:
· NSC managers who have responsibility for loyalty programmes in the local market
· 3rd party providers of outsourced loyalty programmes
· Global re-insurance companies
Responsibilities attributed to the role are to chair IT, Finance and market launch meetings by audio conference or face-to-face, as required. To ensure the existence of regular meeting cadence, up-to-date timing plans, action logs and meeting minutes. To drive the completion of all actions on a timely basis. To lead the development and presentation of concurrence documents at senior level to obtain authorisation to launch new business activities. To lead Invitations to tender as and when required. To ensure the provision of the necessary systems, processes, materials, activities and reports, including but not limited to those required by: IT, Warranty, Finance, NSCs, Dealers and Marketing. To guide NSCs in the identification of actions and activities to be concluded locally (business plan, programme types, competitor reviews, target pricing, presentations to dealer councils, local adaptation of central materials etc). To ensure that data feeds required in support of loyalty programmes are timely, accurate and in the required format. To ensure that appropriate KPIs are agreed, introduced, monitored and achieved. To manage external partners ensuring that loyalty programme cost and revenue streams are transparent and fully accounted for at all times. To ensure early detection of emerging trends. To ensure that all customer, dealer, NSC and central communications regarding loyalty programmes are accurate and up-to-date at all times. To identify training requirements and to develop training programmes, as required and to ensure that all forms of best practice are shared between markets.
You will ideally possess the following skills and qualifications: Good technical appreciation of all systems required to offer loyalty programmes, Knowledge of (or experience of) commercial re-insurance would be advantageous but not essential. You will be a highly driven individual with a proactive personality and be able to work with minimum supervision. You will possess strong interpersonal skills, be able to present complex issues in a succinct and straightforward manner and be competent at leading and motivating cross-functional teams to drive implementation of the agreed strategy. With strong customer focus and understanding of customer expectations you will be able to translate customer requirements into a coherent strategy and repeatable business process. You will be able to interface at all levels both internally and externally and be competent in the use of Microsoft systems. Preferably you will be educated to degree level or possess the appropriate technical knowledge and experience.
You must possess a UK driving licence and be available to travel in the UK, Europe and further a field.
In return the successful candidate will receive a competitive negotiable salary and benefits. If you believe you have the necessary skill set and experience that our client is looking for then apply today.
Key Locations: Warwick, Warwickshire, Stratford Upon Avon, Coventry, Birmingham, Midlands.
Key Words: Manager, Automotive, Programme, Programme Manager, OEM, Retailer, Retail, Europe, Warranty, Finance, Dealer.