Location: Haywards Heath Volkswagen
Hours of Work: 8.00am to 5.30 pm Monday to Friday
8.30am to 12.30pm Saturday (Rota)
Main Purpose of Job:
To carry out routine servicing and warranty work, diagnosis of vehicle problems and the general maintenance of vehicles as required, without supervision.
Accurately and skilfully undertake the repair and servicing of vehicles.
Perform service and advanced diagnostic repair work as directed and in accordance with established and documented procedures, as well as conducting routine service work.
Analyse work orders carefully to understand a vehicle’s condition, the accuracy of the diagnosis and what work has been agreed to.
Attend all master technician specific courses and cascade relevant information to all service staff on return to dealership.
Support the Workshop Controller in the running of the service facility.
Assist the Workshop Controller in scheduling and prioritising work, advising on service work requirements that affect service prioritisation and supervising the completion of jobs to ensure that the highest standards of workmanship are achieved.
Assume a leading position within the Workshop and advise on work priorities.
Act as guide and mentor to all technicians, providing them with technical advice on work where required and assist the Workshop Controller with the induction of new staff.
Detect and diagnose faults and establish work required.
Test vehicles and provide diagnostic reports to the Workshop Controller and service reception.
Deal with all customers directly in a customer-facing role and fulfil all tasks to the customer’s complete satisfaction.
Ensure all work is completed safely and complies with retailer, manufacturer and industry guidelines.
Ensure vehicles comply Volkswagen and industry safety standards when returned to customer and any faults have been reported and noted on the job card.
Full job description can be found on our website www.caffyns.co.uk and click on Careers.