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PDA Training Consultant

  • Job added:   23 February 2009
  • Job Type :   Permanent
  • Company :   real time communications
  • Contact :   Richard Robinson

PDA Training Consultant.

Department: Implementations

Location: Field Based. U.K Wide.

Reporting Relationship: Project Manager

Role Summary

Provide effective set-up and implementation of the RTC handheld PDA software solution into new clients; including coaching, tuition and training of customer personnel.

Main Duties and Responsibilities

  • Installation, testing and configuration of new RTC handheld PDA software installations into our client’s dealers.
  • To provide customers with full training on the RTC handheld applications, both on a one to one and classroom basis.
  • Liaise with Service/Dealer Management to ensure RTC products meet with their business objectives and to define processes for effective operation.
  • Liaising with RTC Account Manager and Project Manager.
  • Ensure all customer needs are dealt with in a professional manner.
  • Ensuring Dealer sign off documentation is fully completed and obtaining sign off from Dealer Management post go-live.
  • Such other duties as may be reasonably requested.

Experience and/or Qualifications Required

 A thorough understanding of dealership Aftersales processes is essential.
 Excellent interpersonal skills.
 Ability to work on own initiative.
 Excellent interpersonal skills.
 Ability to work well under pressure and to deadlines.
 Knowledge of Microsoft Operating Systems & Office applications
 The role would ideally suit an experienced Service/Parts Advisor looking to further their career within the Motor Trade.
 Technical Experience is not required as full training will be given.

Additional Requirements/Information
 Full UK Driving Licence
 Prepared and expected to spend time away from home as required.
 Salary £23kpa to £25kpa based on experience.

Applications to be made to Richard Robinson

Email address:

[email protected]


 

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