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Quality & Customer Relations Manager – Premium Franchised Dealer

  • Job added:   17 July 2008
  • Location :   Nationwide
  • Job Type :   Permanent
  • Company :   JGA liverpool,manchester,n.wales
  • Contact :   Richard Abson
  • Telephone :   01829 732822
  • Website :  
Area : Merseyside.
Salary : to £30k + Car and plc benefits
Job Ref : 11033.
Detail : To maximise Customer Satisfaction and manufacturer operating standards (and the dealer bonus that relates to it!), our client require a Standards / CSI Quality Manager. Working with an excellent PLC and premium/prestige car franchise, you will control an ISO 9002 type standards process, and all customer CSI issues - predominantly in the Aftersales environment, but with involvement elsewhere in the dealership... You will probably have an Aftersales Management history, and have had ownership of high operating standards controls or ISO QM experience. You will have an assertive/ influential character, and can demonstrate exceptional customer relationship management... For fuller details - CALL RICHARD ABSON on 01829-732822 in total confidence

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