An international business who represents a major Automotive Manufacturer across the globe are seeking a French speaking a Regional After Sales Manager to work with the manufacturer’s dealers in French-speaking Africa. The role will be based from Surrey but approx 50% of your time will be spent travelling in Africa.
Overall Purpose of the Role
Dealer After Sales Business Development management. To proactively develop the core area of each Dealer’s business by establishing processes, reporting methods and a staffing structure capable of delivering an outstanding service to customers and a strong long-term revenue stream for the Dealer.
Implement Dealer Service Experience process
Maximise local market penetration of parts & labour and dealer profitability
Dealer parts sales target achievement
Regular Dealer visits to maximise workshop efficiency and parts sales
Responsible for parts and accessory sales targeting and performance
Management of manufacturer’s warranty process at Dealer level
Ensure that all dealers comply with minimum franchise standards
Coordinate Dealer Start-up planning
Carry out elements of face-to-face training (non-technical)
Frequent – up to 50%
Educated to at least A Level standard
Experience with a major automotive manufacturer or dealer group in After Sales and customer service
Significant experience in Automotive Retail or Wholesale Dealership customer service / After Sales roles
Fluency in both written and oral English and French
Considerable experience of After Sales processes and requirements
Good communication skills across all levels – verbal/written
International market experience would be advantageous but is not essential
Good organisation / project management skills
To be considered for this role, please forward your CV and a covering letter to Julia Pennington at Copeland Select, Automotive Recruitment.
Please visit our website: www.copelandselect.co.uk for further opportunities in the Automotive Industry.