A fantastic chance to join an expanding and highly successful volume Vehicle Importer, with high levels of Brand standards and CSI. The next twelve months has plenty of activity with new model launches and facelifts, coupled with a massive Aftersales improvement programme for the retail network, requiring 100% involvement from the field team to instigate and encourage retailers to “raise the bar” in all areas of customer delivery.
Operating a broad territory covering North West and North East England, our ideal candidate profile will probably come from a similar role in Regional Aftersales Management, within a recognised volume car Importer/Distributor. It is important that you are resident within the territory, and able to cover an area working remotely from the Head Office base in the Home Counties, and be responsible for highly organised reporting and administrative organisation. A thorough understanding and knowledge of franchised dealer composite assessment is expected, in order to appreciate Aftersales performance review and rectification of any problem areas.
The need for continuous CSI improvement is also a necessity, and the ability to demonstrate how this may be implemented would be critical.
The successful applicant should possess refined communication and planning skills, coupled with an influential approach to commercial management and pro-active stance in making improvements both within financial and customer experience areas. Applications from relevant Manufacturer/Importer or Group/PLC franchised Aftersales Management backgrounds are invited for initial interviews in early January 2012. Closing date for applications Monday January 16th.
Pre-selection questions (YES answers required)
Can you accurately assess Network Aftersales performance and show evidence of financial and CSI growth in this area?
Are you able to work efficiently and remotely from a HQ base, reporting in a timely and accurate manner on all aspects of service and parts performance?
Do you possess convincing managerial ability, able to influence and persuade in a consultative style?
Are you familiar with a region covering the North East and North West of England, and show evidence of successfully working in this geographical territory?
Are you prepared to go through a structured interview and selection process, including PowerPoint presentation and psychometric tests in order to be selected for consideration?