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Automotive Events
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Sales Executive

  • Job added:   28 March 2014
  • Salary :   Competitive
  • Location :   Waltham Cross
  • Job Type :   Permanent
  • Company :   Mercedes-Benz Retail Group Ltd

 

 

 

 

 


Accountabilities
You are required to maintain ethical standards in accordance with Daimler AG Policies and the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law. 

  • Calling on, welcoming and providing support personally, by telephone and in writing to interested parties and customers.
  • Informing and advising visitors on Mercedes-Benz vehicles, equipment, prices, conditions, technical data and other issues.
  • Explaining differences between Mercedes-Benz vehicles and competitors' vehicles; highlighting usefulness/advantages.
  • Immediately passing on customers' wishes to sales management.
  • Evaluating used cars and arranging for technical appraisals to be carried out.
  • Introducing customers to other customer support units and continuously maintaining contact with these units.
  • Preparing and carrying out follow-up contacts and compiling contact reports.
  • Organising and carrying out test-drives and evaluate results.
  • Compiling and sending out offers.
  • Well-targeted and continuous planning of acquisition of new customers.
  • Establishing contact personally, in writing and by telephone.
  • Positioning information material (brochures, catalogues, etc.) and ensuring availability.
  • Involvement in design of exhibition space and product placement.
  • Involvement in sales events.
  • Guaranteeing professional level of product presentation (price marking, accessibility, cleanliness, etc.)
  • Carrying out market and target group analyses and compiling statistics.
  • Fostering contacts to key individuals, associations and groups in the region.
  • Carrying out customer and demand/need-oriented sales discussions.
  • Offering and selling accessories.
  • Explaining financing and leasing opportunities and insurances and concluding/arranging relevant contracts.
  • Concluding sales, negotiating terms (trade-ins, type and method of payment, method of vehicle transfer, etc.), if necessary obtaining agreements and drawing up the sales contract.
  • Offering and selling service packages.
  • Prepare offers and follow-up with customers and prospects.
  • Recording the customer's order, preparing cost calculation and passing them on to the respective department.
  • Checking confirmation of order and, if necessary, passing it on to the customer
  • Recording, dealing with and passing on customer's desired amendments
  • (changes to vehicle type and fittings)
  • Agreeing on processing and registration procedures with customer.
  • Supervising conclusion of financing, leasing contracts, insurances and service contracts.
  • Reaching agreements with internal partners (Ordering, Sales Management) and external contacts (financing and leasing partners, etc.)
  • Supervising all processes up to delivery.
  • Agreeing with customers when the vehicle is to be put at their disposal (date, delivery, registration, etc.)
  • Handing over vehicle and introducing customer to the vehicle.
  • Planning and carrying out regular contact with customers.
  • Regularly recording customer satisfaction and initiating relevant measures.
  • Taking individual period of ownership of customer's vehicle into consideration with respect to timely follow-up orders.

Skills and Experience
Has completed sales training, ideally in the automobile industry, or within a high value retail sales environment.

Excellent listening and communication skills.

Has the ability to follow a structured Sales Process.

Has a genuine passion for the delivery of first class customer service.

For more information or to apply please click here: www.mercedes-benzretailcareers.co.uk