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Service Advisor - Automotive

  • Job added:   3 February 2015
  • Salary :   £20,700 + Bonus
  • Location :   Otterfield
  • Job Type :   Permanent
  • Company :   CvWow
  • Contact :   Kiran Kaur
  • Telephone :   0800 634 4477
  • Website :   www.cvwow.com

Service Advisor - Automotive
Location: Ottershaw
Salary: £20,700 + Bonus

Are you a successful Service Advisor or Aftersales Executive looking to take the next step in your career?

Established in 1963, Trident Garages are a small family business. We are a franchised Honda main dealer in Ottershaw and our branch offers a full range of dealership services.

Due to continued growth, we now have a fantastic opportunity available for a Service Advisor to join our dealership in Ottershaw.

Service Advisor Responsibilities:

• Establish rapport with and provide outstanding care to the customer
• Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
• Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
• Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
• Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
• Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary
• Produce customer invoices
• Arrange/collect payment from customers over the telephone or in person


The ideal Service Advisor:

• Previous experience in a similar role is essential
• A passion to deliver a high standard of customer service
• Bags of personality and can take dealing with customers in their stride
• Excellent telephone and face-to-face communication skills
• Experience and knowledge of Kerridge
• Administration skills, be able to use computers with confidence and the ability to organise and prioritise work


If you are looking to join a growing company that can offer excellent rewards, then you need to apply for this position now.
 

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