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Service Advisor

  • Job added:   5 December 2005
  • Location :   Birmingham
  • Job Type :   Permanent
  • Company :   Citroen UK
  • Telephone :   0121 766 7060
  • Website :  
Salary: £competitive + Bonus + Benefits

Here at Citroen Retail Group, the largest division of Citroen UK, you couldn't ask for a better place to work - great jobs, great product, great benefits and most importantly great people. On top of this, we have fantastic career and development opportunities, so read on and find out more about this one.

Here's what you can expect to be doing in the job.

  • Working in our busy Service Reception, you will manage your customer's experience to the highest standards, every time!

  • Welcoming Service customers and managing them through the vehicle drop-off and visual check process to identify current and future up-sell opportunities.

  • Liaising with the workshop to ensure there is complete understanding of the job card and getting agreement from the customer for all work identified.

  • Working in conjunction with technicians to ensure that all work is kept on track and customers are regularly and pro-actively given progress reports.

  • Managing the booking process so the workshop is loaded appropriately and as fully as possible.

  • Explaining the quality and value of the work carried out and handing vehicle back to customer.

  • Ensuring that all administration associated with the booking arrangements, customer visit and work carried out is accurate and fully documented.

    Here's what you'll have to be able to do the job.

  • Good general standard of education, ideally including NVQ or equivalent in a technical subject.

  • Experience of dealing with technical information in a customer facing role, ideally gained in the motor trade.

  • Excellent communication skills (by phone, face-to-face and written), including the ability to remain calm in difficult situations.

  • Well organised with an excellent attention to detail.

  • Desire to work well under pressure, using your own initiative, and succeed as part of a team.
  • Well presented and professional approach.

    Here's what you'll be given for doing the job.

  • Competitive salary and lucrative bonus scheme.

  • 26 days annual holiday.

  • PSA Peugeot-Citroen Stakeholder Pension Plan (includes company contribution).

  • Discounted lease vehicle scheme and Share Incentive Plan (subject to qualifying period).

  • Many other benefits, such as Childcare Vouchers, discounted BUPA, etc.

  • Plenty of training and development and career opportunities.

    We'd love to hear from you so to apply, please send your CV to or request an application form from: Leslie Shaw - Personnel Coordinator Tel: 0121 766 7060 Email: [email protected] Address: Citroen Birmingham 100 Small Heath Highway Birmingham B10 0BT

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