Salary: OTE £25,000
Are you a successful Service Advisor or Aftersales Executive looking to take the next step in your career?
Established in 1953, Gordon Lamb Limited is a family-run firm with 5 franchised dealerships and 3 additional service centre franchises across the East Midlands, employing 180 people. We currently represent brands including Land Rover, Toyota, Skoda and Nissan.
Due to continuing growth we are now seeking a Service Advisor for our Skoda and Renault dealership in Chesterfield.
Service Advisor Responsibilities:
· Establish rapport with and provide outstanding care to the customer
· Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
· Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
· Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
· Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
· Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary
· Produce customer invoices
· Arrange/collect payment from customers over the telephone or in person
The ideal Service Advisor:
· Previous experience in a similar role is essential
· A passion to deliver a high standard of customer service
· Bags of personality and can take dealing with customers in their stride
· Excellent telephone and face-to-face communication skills
· Administration skills, be able to use computers with confidence and the ability to organise and prioritise work
· Knowledge of Kerridge would be particularly advantageous
Hours of work are Mon -Fri 8am - 6pm and Saturday mornings on a rota basis.
Company uniform and secure parking are also provided.
If you are looking to join a growing company that can offer excellent rewards, then you need to apply for this position now.
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