Role & Responsibilities
The key responsibilities of this role are as follows:
Managing the Team: To lead the team and set the vision and strategy for the department. To continuously work to motivate, coach and develop your team to achieve their objectives.
Customer Satisfaction (CSI): To take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.
Departmental Financial Performance
Generating Gross Profit: To deliver gross profit in line with the business plan by maximising the number of hours sold and driving revenue per transaction by motivating upsell and product sales.
Departmental Expenditure: To monitor and control costs in line with the business plan whilst maintaining quality standards and Customer service.
Data quality: To ensure accurate collection and recording of customer data in line with Group standards.
Manufacturer Franchise Standards: To ensure that the manufacturer’s standards are adhered to at all times.
Health and Safety: To ensure that a safe working environment is maintained in line with the Company’s Health & Safety policy.
Marketing Strategy: To maximise the effectiveness of Group and Manufacturer initiatives and to develop a local marketing strategy with the GM to drive market penetration.
Colleague Performance Management: To set each colleague individual targets, continuously monitor their performance and efficiency and provide first class coaching and training to support their success.
What we’re looking for
The Service Manager role is one of the toughest and demanding roles in our Dealerships. The role is critical in supporting the Dealership General Manager and the Group to reach their objectives. The role holder is not only determined to achieve outstanding customer service results but is also extremely financially and sales orientated. Therefore, we are looking for an exceptional individual who is able to demonstrate a successful track record within the role, ideally with Franchise experience in the Motor Industry. You must be committed to achieving excellence. You will be able to clearly demonstrate your ability to generate impressive results by increasing performance, profitability and operating efficiency. You must have strong leadership and people management skills as your primary focus it to lead your team to deliver their business objectives. You will be expected to drive the business forward and maximise customer satisfaction whilst motivating and managing the whole team. You will be able to demonstrate that you share our company values and possess strong leadership, communication and organisational skills.
We are looking for individuals who possess the following attributes:
Effective Planning and Time Management Skills
Interpersonal & Communication Skills
Team Building and Motivational Skills
What You Can Expect
If you are successful you can look forward to on-going training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary and performance-related bonus, company car, childcare voucher scheme, share incentive plan, Vertu rewards and pension scheme. If you are interested in joining the most progressive team in the industry please apply.