Are you a successful Parts Advisor or Service Advisor looking to take the next steps in your career?
Hartwell are a leading multi-franchise retail motor group in the UK and has been trading successfully for nearly 100 years. Operating 27 franchised dealerships across 12 locations, we currently represent brands including Citroen, Dacia, Fiat, Ford, Jaguar, MG, Nissan, Peugeot, Renault and SEAT.
Due to continuing business requirements we are now recruiting a Parts / Service Advisor to join our team in Banbury.
Key responsibilities of the Parts / Service Advisor:
· Pick parts and check for damage or shortages
· Pre-pick parts for those jobs pre booked into workshop / bodyshop
· Pre-order special order parts for jobs pre booked into workshop
· Ensure warranty displaced parts are returned by the relevant technician
· Assist in the Parts Department stocktaking as required
· Achieve sales targets by selling technician labour and products
· Accurate capture and data-entry of customer and vehicle details onto computerised records and job cards (e.g. contact details, the customer's perception of the vehicles service requirements)
· Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
· Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames
· Produce customer invoices
· Use EPC technology to correctly identify customer requirements
The ideal Parts / Service Advisor:
· Previous experience in a similar role is essential
· Retail / administration / reception experience
· Good telephone manner
· Excellent customer service skills
If your skill set matches the criteria above please click APPLY
Parts / Service Advisor
Salary: £ 15,300 with OTE £20,000