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Skoda Area Aftersales Manager

  • Job added:   7 November 2011
  • Salary :   Competitive salary, Company car, Benefits
  • Location :   Field Based (West Midlands)
  • Job Type :   Permanent

 

Skoda Area Aftersales Manager
 
Location
·    Field Based (West Midlands)
Remuneration
·    Competitive salary
·    Company car
·    Benefits
Position Summary
·    To manage and develop the delivery of Aftersales programmes to ensure that the expectations of all stakeholders are met
·    Performance Management of an area of dealers and authorised repairers, development & training and coaching
·    Achievement of the brand targets including but not restricted to:
·    Customer Satisfaction & Retention (quality)
·    Parts Sales
·    Labour Sold Hours
·    Capacity & Capability
·    Maintenance of team productivity and utilisation
Target Profile/Experience
·    Automotive sector knowledge - Service, Aftersales, warranty, Quality and Process
·    Knowledge of Service core process
·    Knowledge of Customer Services processes
·    history of commercial delivery
·    Evidence of creativity and innovation
·    Resilience & tenacity
Capabilities
·    Influencing
·    Numerate and IT literate (proven competence with Word and Excel a minimum)
·    Strategic planning
·    Result Focussed
·    Flexible & Adaptable
·    Excellent organisational skills
·    Excellent interpersonal and communication skills at all levels

 

 

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