AM Online

Skoda Area Aftersales Manager

  • Job added:   7 November 2011
  • Salary :   Competitive salary, Company car, Benefits
  • Location :   Field Based (West Midlands)
  • Job Type :   Permanent
  • Company :   Skoda
  • Contact :   Joanne Bunker
  • Email :   recruitment@impetusautomotive.com

 

Skoda Area Aftersales Manager
 
Location
·    Field Based (West Midlands)
Remuneration
·    Competitive salary
·    Company car
·    Benefits
Position Summary
·    To manage and develop the delivery of Aftersales programmes to ensure that the expectations of all stakeholders are met
·    Performance Management of an area of dealers and authorised repairers, development & training and coaching
·    Achievement of the brand targets including but not restricted to:
·    Customer Satisfaction & Retention (quality)
·    Parts Sales
·    Labour Sold Hours
·    Capacity & Capability
·    Maintenance of team productivity and utilisation
Target Profile/Experience
·    Automotive sector knowledge - Service, Aftersales, warranty, Quality and Process
·    Knowledge of Service core process
·    Knowledge of Customer Services processes
·    history of commercial delivery
·    Evidence of creativity and innovation
·    Resilience & tenacity
Capabilities
·    Influencing
·    Numerate and IT literate (proven competence with Word and Excel a minimum)
·    Strategic planning
·    Result Focussed
·    Flexible & Adaptable
·    Excellent organisational skills
·    Excellent interpersonal and communication skills at all levels

 

 

Apply for this job

Please complete the form below.

Your data is used to notify the employer of your interest and they may contact you about the vacancy. We will not use your data for any other purpose. Your details will be deleted from our database seven days after the vacancy closing date.

 *
 *
 *