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Temporary Call Handler - Leicester

  • Job added:   16 September 2011
  • Salary :   competitive + bonus
  • Location :   Leicester
  • Job Type :   Permanent
  • Company :   Nationwide Crash Repair Centre
  • Contact :   Mel Varney
  • Email :   mvarney@ncrc.co.uk
  • Telephone :   01926 452620
  • Website :   www.ncrc.co.uk

Temporary Call Handler - Motorglass - Leicester

MAIN PURPOSE OF ROLE:
Working as a Temporary Call Handler in a busy and varied role and is ideally suited to candidates who have experience of working within a busy call centre environment. A background in the automotive/glass industry is preferable, but not essential.
The primary focus of the role is telephone based and with the responsibility of answering inbound calls to customers, business clients, technicians. Generally these calls are from prospective clients, existing clients and liaising with body-shops and third parties. It also entails making appointments, allocating, coordinating and scheduling glaziers’ daily rotas. The role is based on a shift pattern. Shift Patterns; Monday to Friday between 8.00am and 8.00m, Alternative Saturdays 8.00am to 1pm

About You:
Excellent communication and interpersonal skills.
Strong organisation, co-ordination and task allocation skills.
Previous experience within a call centre is essential
Ability to work to tight deadlines and specified targets.
Team Player and customer focused.
Self Starter.
Trouble shooting skills.
IT literate, including Microsoft Packages Word, Excel, and Outlook.
Minimum of 2 years previous (recent) experience in a customer service or control centre role.
Previous experience of the automotive glazing industry will be an advantage.

About the company:
Motorglass are part of the group of companies of Nationwide Accident Repair Services PLC, They currently serve the daily needs of over 200 bodyshops, 7 fleet customers and 3 vehicle refurbishment companies across England, Scotland &; Wales.

How to apply:
If you feel you meet the requirements of this position and are seeking an enjoyable and rewarding career, please apply online (click on the 'Apply' button below).

Strictly No Agencies. Unsolicited approaches will not be considered. Any enquiries from recruitment agencies must go through the HR & Recruitment department at all times.