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Volkswagen Aftersales Operations Manager

  • Job added:   26 May 2011
  • Salary :   £Competitive package including Company Car
  • Location :   Field & office based (Milton Keynes)
  • Job Type :   Permanent
  • Company :   Impetus Automotive Ltd
  • Email :   [email protected]
  • Telephone :   01926 430202
  • Website :

This important role focuses on managing a team of field based Aftersales Specialists to address areas of retailer aftersales performance, as well as working closely with a head office based team to shape strategic initiatives that will drive aftersales performance in the future.


The candidate will need to deliver significant improvements for the Brand including improved network customer service, increased customer workshop visits to drive retail hours and parts/accessories sales, and effective delivery of manufacturer aftersales marketing programmes.

To be successful in this challenging role candidates need to possess the ability to lead, inspire, coach and influence others to achieve results, have excellent communication, interpersonal, and analytical skills and have an understanding of franchised dealer business practices and dealer aftersales processes.

If you are interested in this role, would like more details or wish to apply for one of the positions, please call 01926 430202 or email [email protected]
The closing date for applications is 10th June 2011, please include up-to-date CV and details of current remuneration with applications.

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