Used car dealers have to be explicit and consistent with staff about the customer service standards they expect, Performance In People MD Mike Dalloz told delegates at the AM Used Car Market Conference.
Analysis and advice from the expert speakers at the AM Used Car Market Conference 2014 on engaging the used car buyers of the future.
May 25, 2018 is the implementation data of the General Data Protection Regulation governing use of customer data.
Let AM help ensure you are compliant with news, insight and comment in our dedicated GDPR section – and at our February conference.
Find out what features are in this month's, and future, issues
Automotive Management is also available in a printed format on a monthly basis