Used car dealers have to be explicit and consistent with staff about the customer service standards they expect, Performance In People MD Mike Dalloz told delegates at the AM Used Car Market Conference.
Analysis and advice from the expert speakers at the AM Used Car Market Conference 2014 on engaging the used car buyers of the future.
Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.
When: November 7 2019
Where: Birmingham NEC
Find out what features are in this month's, and future, issues