The next decade will see fiercer competition between franchised and independent dealers for aftersales customers, warns Dr Andrew Tongue, research director with the ICDP.
Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.
When: November 7 2019
Where: Birmingham NEC
Find out what features are in this month's, and future, issues