From CRM and service plans, to online booking and attracting older vehicles into workshops, there is plenty modern automotive leaders can do to attract extra service and maintenance work.
Former eDynamix customer account manager Faye Staley has said she "cannot wait to get started" following her promotion to the role of strategic account director.
Accurate customer data has always been important, but the COVID-19 pandemic has created a problem that could be losing service departments tens of thousands of pounds of potential profits each quarter.
Hyundai Motor UK is rolling out a new fully contactless digital aftersales system across its dealer network.
Motor retail executives from CarShop, Humphries And Parks, Available Car and eDynamix will discuss methods of improving stock turn at this afternoon's AM webinar.
Aftersales departments have been kept busy for the best part of a decade by a buoyant new car market with each dealerships’ own customer base keeping workshops full.
Hyundai Motor UK and Volkswagen UK have announced partnerships with eDynamix as part of efforts to automate and streamline their dealers' aftersales customer service.
Kia UK has introduced a new online service booking platform to give customers ease of use and crucial information as they book their car's maintenance.
Advertisement feature from eDynamix
CitNOW is a video technology and insight provider to 98% of the AM100, as well as 43 manufacturers, with its products supporting 3,898 retailers.
From EVs to aftersales lockers, AM takes a look at some of the new products that dealers will be selling or using during 2020
CDK Global has taken steps to boost integration with car dealers various DMS operating platforms with the roll-out of a new Partner Programme which will see it work with five UK tech companies.
Hyundai Motor UK has launched an online service allowing drivers to create their own service plan based on driving habits, vehicle age, mileage and use.
This short film from eDynamix gives advice to car dealers on how to increase aftersales profitability.
Dealers using eDynamix’s iVHC vehicle health check system boosted their workshop sales by an average of £112,000 in 2017, according to the Northumberland-based company.
Aftersales departments need an automated approach when capturing and managing data to ensure they are compliant under new EU data regulations.
With only two weeks until the one-day expo at Birmingham’s NEC, the industry has begun the Automotive Management Live countdown.
A reported growth in its customer base and ongoing product enhancements has lead eDynamix to increase staff numbers with a flurry of appointments.
eDynamix have been certified to the ISO 27001 standard, demonstrating their readiness for new GDPR laws next May.
A customer centric approach needs to replace one that’s process driven including providing mobile self-serve tools if aftersales' departments are to continue to thrive.
