Service plan specialist EMaC has promoted Emma Sidley-Wiltshaw to the new position of head of continuous improvement.
Monthly subscriptions are becoming the preferred payment method for car buyers purchasing maintenance plans, according to a business specialising in managing manufacturer service plans
From CRM and service plans, to online booking and attracting older vehicles into workshops, there is plenty modern automotive leaders can do to attract extra service and maintenance work.
As sales of EVs grow in the lead up to the 2030 ban on new ICE cars, replacement tyres could help fill the gap left by diminishing oil sales for many dealers.
EMaC has promoted sales development manager John Glancy to the role of national sales manager for Scotland with the aim of growing the company’s footprint north of the border.
Mike Foster has been promoted to the role of national sales director, at EMaC.
Accurate customer data has always been important, but the COVID-19 pandemic has created a problem that could be losing service departments tens of thousands of pounds of potential profits each quarter.
EMaC MD John O'Donnell has joined the Automotive 30% Club, which sees members aim to fill at least 30% of key leadership positions with diverse women by 2030.
EMaC has acknowledged Laura Cartwright's "in-depth understanding" of industry issues as she was promoted into the role of operations director.
Aftersales service plan specialist EMaC has promoted “pivotal team member” Liam Finney to the role of director of commercial partnerships.
CitNOW is a video technology and insight provider to 98% of the AM100, as well as 43 manufacturers, with its products supporting 3,898 retailers.
EMaC is expanding its Aftersales Academy to give 150 car retailers the chance to strengthen their sales and customer service expertise in 2020.
EMaC has brought its service plan offering together with and extended warranty and roadside assistance provided by the AA to create its new Lifetime Warranty “vehicle ownership solution”.
BMW and Mini dealers will offer pay monthly service plans to customers through a new partnership with Emac.
EMaC has presented the outstanding graduates of its inaugural Aftersales Academy with a series of awards for employees of Listers Group, RRG Group, Snows Motor Group and TrustFord.
EMaC will provide free training to motor dealers to help them maximise aftersales opportunities.
EMaC believes combining its automated quote function with a self-serve option will help it to maximise dealers' service plan sales and customer retention.
Vauxhall Motors UK has partnered with EMaC to launch its national new and nearly new car service plan, ‘Vauxhall Care’.
EMaC has teamed up with GForces to launch a new ‘Self-Serve’ facility to allow car dealership customers the opportunity to purchase service plans directly via an on-line portal.
EMaC has launched a partnership with payments and consumer finance provider Klarna to offer a new ‘Drive Now, Pay Later’ programme designed to deliver a flexible aftersales offering for car dealers.
