Almost one in 20 motor finance customers have been identified as vulnerable, according to new research by iVendi.
Efforts to fulfil new Consumer Duty requirements are paying off with new research suggesting car buyers are more than satisfied when buying finance online.
Less than half of consumers who wanted to carry out a valuation on their part ex as part of an online buying journey were able to do so, according to new data.
Car buyers are more likely to buy their next vehicle almost entirely online, new research from iVendi suggests.
Dealers should prepare for a potentially higher level of scrutiny from regulators following news that complaints about motor finance agreements have doubled.
Retail software house Automotive Transformation Group (ATG) is working with iVendi to enable dealers to offer an advanced consumer journey
Jana Jones has been named senior vice president (SVP) of sales, marketing and communications at iVendi.
Car manufacturers and their captive lenders need to find ways to support the new electric vehicle (EV) sector to overcome buyer objections, according to iVendi.
Darren Sinclair, iVendi chief customer officer, shares his views on some of the crucial factors that will determine Chinese OEM success in the UK.
As the UK's new car market climbs towards its more natural level, and the flow of used cars onto forecourts increases, motor retailers should be prepared to see more innovation from finance firms and even new entrants, writes Darren Sinclair, chief commercial officer at iVendi.
Dealers are increasingly looking to valuable add-ons to help boost profits
Almost three out of four dealers (73%) believe measures to meet the FCA’s Consumer Duty responsibilities will create new opportunities, according to iVendi.
Letting customers self-serve their motor finance needs is proving the most effective route to Consumer Duty compliance, iVendi is reporting.
Motor finance deposits and payments have stayed “remarkably consistent” over the last 12 months despite ongoing interest rate pressures, says iVendi.
Online car searches that specify “electric” as a fuel type have almost doubled in the last six months, iVendi is reporting.
Ivendi is launching a new product range this week designed to act as a “single point solution” to dealer Consumer Duty compliance.
Ivendi has taken the experience of 8,000 retailers, manufacturers and finance partners to create a free step-by-step guide to the new Consumer Duty regulations.
“Natural language” online car search is now being used in more than half of instances where it is offered by dealers, new data from iVendi shows.
An April 30 deadline for motor finance providers to issue product reviews to their retail partners will put car dealers on a “compressed timeline” to deliver compliance with the Financial Conduct Authority’s new Consumer Duty regulations.
New browsers that make use of artificial intelligence (AI) technology could permanently change how customers search for cars online, says iVendi.