Jane Talbot, an Inchcape BMW Colchester sales consultant, has won a Behavioural Measurement Score Award at the inaugural Performance in People Customer Experience Day.
Think about the kitchen industry where a customer may only buy three or four kitchens in their lifetime, with up to 10 year gaps between visiting a showroom - closing that sale is the ultimate priority.
Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.
When: November 7 2019
Where: Birmingham NEC
Find out what features are in this month's, and future, issues