Consultant and analyst Piers Trenear-Thomas expands on his points made in AM's recent CSI feature.
Achieving a plan for every customer, tailored to their needs and wishes, may sound like hard work, but it is entirely possible. And the reward is mighty.
Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.
When: November 7 2019
Where: Birmingham NEC
Find out what features are in this month's, and future, issues