A customer centric approach needs to replace one that’s process driven including providing mobile self-serve tools if aftersales' departments are to continue to thrive.
Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.
When: November 7 2019
Where: Birmingham NEC
Find out what features are in this month's, and future, issues