service maintenance and repair

Hybrid and electric car servicing now target of Eurorepar garage network

Members of the Eurorepar Car Service network will be gearing up to target owners of hybrid and electric vehicles from later this year.

Aftersales 24 Jan

Urban Science, ETL Solutions team on aftersales data extraction

Urban Science is partnering with data integration firm ETL Solutions to unlock new aftersales capabilities for car makers with retail operations in Europe.

software 18 Jan

Fleet Assist readies garage network to support new EV brands arriving in the UK

Fleet Assist is launching a new service, maintenance and repair (SMR) proposition to cater for the growing number of new OEM brands set to launch in the UK over the coming 24 months.

Aftersales 3 Oct

A car technician carries out checks on a vehicle

Five key steps to aftersales success for modern automotive retailers

From CRM and service plans, to online booking and attracting older vehicles into workshops, there is plenty modern automotive leaders can do to attract extra service and maintenance work.

Aftersales 13 Sep

Halfords strikes at franchised networks with 'Dealer Or No Dealer' marketing campaign

Cycling and motoring chain Halfords is telling motorists they may be paying "over the odds for repairs" and they should use its services with no fear of affecting their car's manufacturer warranty.

Aftersales 11 Sep

Free coffee, croissants and car health checks work for AM Awards winner Porsche Portsmouth

Passion for Porsche is helping Inchcape's Porsche Centre Portsmouth optimise the efficiency of its service workshops and identify opportunities for owners to keep their Porsche in great shape.

Dealer profiles 13 Jul

Mobile mechanic service launched by RAC

The RAC now offers a new mobile mechanics service for 20 of Britain’s biggest towns and cities so motorists can get their cars serviced or repaired at home or work.

service maintenance and repair 16 Jun

Research finds average retailer risks £59,145 of aftersales opportunity

Recent research has revealed that the average retailer has £59,145 of aftersales opportunity at risk due to poor data health.

Aftersales 17 Mar

Younger drivers want reminding of deferred aftersales work

78% of younger drivers (aged 18 to 24) would welcome contact from a workshop between services to check if deferred work needs to be carried out.

Aftersales 3 Mar

Dealers going ‘above and beyond’ to test and inspect vehicles for sale

Dealers are going above and beyond obligated checks to ensure they receive a high-level of testing and inspection before sale, research by WMS Opteven has shown.

16 Feb

Falling new car sales make aftersales retention a 'number one priority'

Franchised workshops should consider aftersales retention as "a number one priority" as the impact of three years of falling new car sales start s to tell.

Aftersales 30 Jan

VWFS offers Black Friday deals on service plans

Volkswagen Financial Services (VWFS) is offering Black Friday deals on service plans, with offers going live on November 14.

Supplier news 11 Nov

Dealers urged to combine MOT and vehicle service alerts

Marketing Delivery have urged dealers to combine MOT and vehicle service alerts to help maximise aftersales conversions.

Aftersales 28 Oct

Volvo XC40 Recharge at an EV charge point

‘No clear advantage’ for EVs when it comes to servicing, says Epyx

Electric vehicles (EVs) are failing to show a clear advantage over petrol and diesel cars and vans when it comes to servicing, research by Epyx has found.

EV and hybrids 26 Oct

London gets UK's first service hub for EV brand Volta

Tottenham in London has been chosen as the site for the UK's first service and maintenance hub for the electric vehicle brand Volta Trucks.

EV and hybrids 21 Oct

Independent garages are winning customers through missed service plan sales

Franchised dealers who fail to sell cars with service plans are losing one-in-five customers to independent garages for servicing work.

Aftersales 21 Oct

Mixed opinions about robustness of EVs as marketing firms clash

Opinions seem mixed about the robustness of EVs, as two motor industry suppliers have come out with opposing claims about their MOT reliability based on their own data and observations.

EV and hybrids 18 Aug

Dealerships warned off labour rate ramp up to mitigate EV service savings

Dealerships have been warned against unduly increasing their workshop labour rate as electric cars and vans become commonplace or risk losing major customers.

service maintenance and repair 12 Aug

Demand for mobile tyre replacement continues to rise

ATS Euromaster has seen the requirement for its mobile tyre service increase rapidly over the last two years, which it attributes partly to an increase in consumers expecting goods and services to be delivered at their homes.

Aftersales 9 Aug