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In a pilot initiative Colin Appleyard Cars is set to open an "unmanned" car sales showroom where customers will browse and choose their car without seeing a sales executive.

Latest news

'If we don’t redefine the used car sales model, the customer will'

30/09/2014 in News

If we don’t redefine the used car sales model, the customer will. This is the scary reality that Auto Trader will outline at this year’s AM Used Car Conference on October 21.

Swansway set to add Jaguar with new-build dealership in 2015

30/09/2014 in News

North West based, AM award winning, dealer Swansway Group, is set to add Jaguar to its premium brand portfolio.


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Dealer profiles

Knights Group: Why we extended our working hours to 2am

Knights Group aftersales director Ian Dow explains why he has extended working hours, up to 2am for some departments, and why the motor trade needs to follow the lead of other retail sectors on customer convenience.

Mercedes Benz of Edinburgh was the pits

The workshop of Mercedes-Benz of Edinburgh became a temporary pit lane for the Mercedes AMG Petronas Formula One team this week.

Market insight

Guest opinion: the contradiction between customer service and customer loyalty

Traditionally car companies have pursued an apparent logical strategic presumption that improving customer service commensurately increases customer loyalty and decreases customer complaints. However this creates three problems.

Vauxhall gets creative on the tax disc question

What do drivers do with their tax disc holder once the requirement to display the paper disc is abolished on October 1? Vauxhall has an artistic suggestion.

Next event

AM Used Car Market Conference
21 October 2014
Retail New Car Finance Offers
Manufacturers' offers for retail car buyers, updated monthly.

poll header

Do you believe the regular introduction of a new showroom look and feel has a positive impact on sales?

Yes: 17.6 %

No: 70.6 %

Unsure: 11.8 %


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