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October 9, 2014 - 11am

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Dealer profiles

Knights Group: Why we extended our working hours to 2am

Knights Group aftersales director Ian Dow explains why he has extended working hours, up to 2am for some departments, and why the motor trade needs to follow the lead of other retail sectors on customer convenience.

Mercedes Benz of Edinburgh was the pits

The workshop of Mercedes-Benz of Edinburgh became a temporary pit lane for the Mercedes AMG Petronas Formula One team this week.

Market insight

Guest opinion: the contradiction between customer service and customer loyalty

Traditionally car companies have pursued an apparent logical strategic presumption that improving customer service commensurately increases customer loyalty and decreases customer complaints. However this creates three problems.

Vauxhall gets creative on the tax disc question

What do drivers do with their tax disc holder once the requirement to display the paper disc is abolished on October 1? Vauxhall has an artistic suggestion.

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AM Used Car Market Conference
21 October 2014
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Do you believe the regular introduction of a new showroom look and feel has a positive impact on sales?

Yes: 28.6 %

No: 61.9 %

Unsure: 9.5 %


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