Could/should new cars ever be sold at a nationally fixed price, removing customer negotiations? Please leave a comment.
Network Revenue Analyst
Automotive Management Live
16 Jan 2017
What do car dealers need to know to use social media effectively and efficiently? We ask eight experts for their best practice advice.
13 Jan 2017
Training staff to engage customers efficiently on every communication channel will pay off.
The internet gives dealers far fewer chances to woo a customer, but in-depth knowledge and flexible service can help the test drive to redress the balance.
Whether car dealers like it or not, compliant F&I is a must, and many see self-service as the key.
As more of the customer purchase journey moves online, the physical handover of the vehicle may be your sales staff’s best chance to make a lasting impression.
4 Nov 2016
How well and how quickly you manage your leads is more important than how you generate them, whether in business or private sales.
Car dealers chasing new customers, whether private buyers or companies, need specialist knowledge, targeted marketing and an active digital presence.
24 Jun 2016
Personal attention, engaged staff and a few tricks from the hospitality industry will keep customers coming back, AM Customer Service Summit delegates heard.
9 Mar 2016
The internet has radically changed the part-exchange and disposal process for many dealers, from valuing trade-ins accurately to remarketing stock online.
3 Mar 2016
A good procedure for dealing with disgruntled consumers has always been advisable, but legislative changes have now made it a necessity for car dealers.
19 January 2017, £Competitive
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