16 Aug 2017
Bonuses, holidays, or a handwritten note of thanks? Finding the right way to recognise your dealership employees’ contribution is vital
10 Aug 2017
Customer satisfaction index surveys divide opinion among car dealers and carmakers. Like it or loathe it, CSI is changing
3 Jul 2017
Many motor retailers say they would like to emulate Apple or John Lewis, but to do so would require radical change
19 May 2017
Recruiting employees of different genders, ages and backgrounds will broaden the skills and experience your business depends upon to prosper.
18 May 2017
A sandwich shop, a leasing company, a beauty salon, and a property business are just four ways dealers have created revenue streams and boosted footfall.
11 May 2017
Pressures on car dealerships are increasing, but for those that are willing to change their business model and diversify, there are opportunities.
10 Apr 2017
Car buyers welcome choice and dealer profits benefit from personalisation, but does that variety slow down deals and are US-style stocking levels the answer?
How car dealers can craft their messages for individuals and deliver them how and when each person wants.
7 Apr 2017
While apps are no substitute for a good website, they can build trust and increase engagement and retention.
7 Mar 2017
As the price of new cars becomes more transparent, dealers will need to develop other distinguishing factors to gain the upper hand in the market.
Find out what features are in this month's, and future, issues
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