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AM Executive Breakfast Club
Automotive Management Live
20 Jan 2017
Even with a warranty, customers can often be upset their car needs repairing, but a prepared dealer can make the experience positive and painless for everyone.
5 Dec 2016
Your dealerships’ service staff need to be masters of many trades to serve growing numbers of customers effectively.
11 Nov 2016
To improve revenues and encourage customer contact, dealers need to provide a true ‘one-stop-shop’ that meets their regular car care needs.
28 Jun 2016
Dealers have traditionally been slow to embrace online sales, such as finance or GAP, and many are currently resisting selling extended warranties online.
9 May 2016
Multi-technician teams may boost labour hours and customer satisfaction
5 May 2016
Alternative-fuelled powertrains, the connected car and even ‘virtual’ technicians are changing how franchised dealers will provide, and profit from, aftersales.
10 Dec 2015
Dealers need to meet consumer expectations to see off the fall in aftersales revenues.
23 Nov 2015
Lubricant companies are coming up with new products and services to win over manufacturers and help dealers develop their aftersales business.
11 Nov 2015
Paint protection experts are helping car dealers to reap financial rewards by convincing consumers of the treatments’ benefits.
9 Nov 2015
Car dealers who offer own-brand service plans have a valuable new option with which to entice customers.
21 February 2017,
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