As editor, Tim is responsible for the media content, planning and production of AM's multiple channels (AM print and digital magazines, website, social media and contributing to our events planning). He interviews and writes about as many franchised dealer groups and UK divisions of motor manufacturers as possible, to explore the issues facing UK motor retail and understand what solutions dealers and suppliers are using to overcome these.
Articles by Tim Rose - Page 2
FCA reminding motor finance firms about maintaining adequate resources
The Financial Conduct Authority is reminding motor finance firms about their requirement to maintain adequate financial resources at all times, in the light of several lenders reserving millions of pounds in case of widespread compensation demands after the review of car loan commissions.
Bid to license the motor retail industry looming as Government comes under pressure
A bid to drive the UK Government to introduce mandatory licensing of motor retailers is being prepared by consumer protection groups who are concerned about high levels of complaints in the marketplace.
AM's Spotlight on Customer Experience & Retention report is now published and free to read
AM's 2024 Spotlight on Customer Experience & Retention Report for UK car dealers has just been published free here. It examines topics including effective post-purchase communications with customers, car dealers' complaints handling and online review processes, educating ICE car owners about electric vehicles, and identifying revenue streams as the EV aftersales parc continues to grow.
Executive View: Clearing the runway for change
Sewells’s managing director Gail Harrison guides automotive retail leaders and the discipline, focus and occasional ruthlessness that's required to create more space and time to plan and implement the ideas that will truly change a business's fortunes.