Dealer Management
All the latest best practice guides and in depth analysis on a range of topics to help you manage your dealership.
Click on a topic to find the latest articles and advice.
-
Eight questions to... a head of car sales
13 Jul 2017
Phil Webb, head of cars at Honda UK, on why the new Civic means so much to his dealers and why he never wants to be introduced as ‘the boss’
-
Collaboration is the key to Jardine's success, says commercial director Jason Cranswick
10 Jul 2017
Jason Cranswick, commercial director at Jardine Motors Group, says collaboration is the key to success, with emphasis on both customer and staff satisfaction.
-
Leaders must set the right tone to prevent bullying
10 Jul 2017
Workplace anti-bullying policies are vital, but will only take employers so far.
-
Mythbusting motor retail
5 Jul 2017
AM spoke to industry experts to find out if some of the motor retail industry’s long-held beliefs still apply today.
-
Websites and online classifieds offer the best return on investment
4 Jul 2017
Dealers tell AM’s poll which of their marketing channels work and, more importantly, which offer the best return on investment.
-
Are high street retail models a good fit for car dealers?
3 Jul 2017
Many motor retailers say they would like to emulate Apple or John Lewis, but to do so would require radical change
-
Carshop is not letting the digital grass grow underfoot
30 Jun 2017
Since it won its AM Award, CarShop has introduced new features on its mobile-first website. The aim is for continuous improvement, says IT director Leo Nelson.
-
10 minutes with… Robin Shaw, Bridgestone managing director, North Region & Farrell Dolan, Bridgestone sales and marketing director, North Europe
29 Jun 2017
Bridgestone’s MD and sales and marketing director explain the UK’s bad tyre habits, the impact of driverless cars and why safety always comes first.
-
Mercedes-Benz chief Gary Savage: 'Prepare for direct sales'
28 Jun 2017
Mercedes-Benz chief executive Gary Savage believes direct manufacturer sales are inevitable, but the new business model presents opportunities for dealers.
-
Motor finance Q&A: How car dealers can spot finance fraudsters
21 Jun 2017
Car dealers are being targeted by criminals making fraudulent car finance applications. Sgt Kate Jackson of the NVCIS explains how to spot them.
