Inchcape Porsche Portsmouth’s aftersales operation rose to the top of the Franchised Workshop of the Year category for 2023.

A standout performer for the German performance car brand, the dealership finished first in the annual Porsche Aftersales World Challenge in 2022 and recorded a CSI score of 9.9-out-of-10, placing it first from a customer satisfaction point-of-view at the time of entry.

Porsche Centre Portsmouth has also doubled its profitability between 2020 and 2022, with a series of key performance indicators (KPIs) underlining its efforts to achieve success by combining strong customer service with operational efficiency.

Special vehicle health check mornings at which customers are offered coffee and breakfast are one innovative initiative, with an 80% conversion of red work resulting in impressive incremental profits. Among those attending are members of the Porsche Car Club, Tipec Car Club and the Southcoast Classic Car Club, which have forged a strong relationship with the dealership.

Furthermore, the dealership’s team of technicians is motivated to deliver. The business has experienced a staff turnover of less than 10% over the past three years among its nine-member workforce, with the team delivering 109% efficiency to finish 2022 as the Porsche network’s number one franchisee for hours sold per technician ramp.