Supplier insight
10 Minutes With...Bill Fennell, chief ombudsman at The Motor Ombudsman
AM interviews Bill Fennell, head of The Motor Ombudsman, who discusses the heighted regulatory scrutiny, the watchdog's plan to introduce artificial intelligence to manage an ever-increasing case load and the ombudsman's role in the adoption of EV technology.
Keyloop responds to industry criticism in AM's '5 Minutes With' interview
In this latest '5 minutes with' interview, Keyloop's chief alliances officer Megan Harvey talks with AM contributor Tom Seymour about the new way it is working with suppliers and dealerships as part of its new 'partner ecosystem'. This comes after fears were raised by some industry figures that higher costs for partners would be passed on ultimately to the car dealers in those partners' client base.
5 Minutes With… Ohme mobility director Peter McDonald
Ohme mobility director Peter McDonalds discussed the value of connected home charge points to mitigate against electric vehicle (EV) charging costs and demands on the National Grid in AM's latest '5 Minutes With...' automotive supplier interviews.
Aftersales retention: how car dealerships can tackle the cost-of-living crisis
With costs soaring, a constricted new car market and a used car market under pressure, the concern that routine vehicle servicing, maintenance and repairs (SMR) could be delayed, or cheaper alternatives sought by cash-strapped customers, is all too real.
5 minutes with… Paul Hollick, chair, Association of Fleet Professionals (AFP)
The addition to AM’s ‘5 minutes with…’ features series sees editor Tim Rose sit down with Association of Fleet Professionals (AFP) chair Paul Hollick to discuss its new dealer standard and what it might mean for car retailers.
Automotive retail still has work to do to address diversity issues
An Institute of the Motor Industry (IMI) report aiming to be the catalyst of a shift to greater diversity, inclusion and equity in automotive has revealed that gender remains the source of the sector’s most significant representation imbalance.