Where will your focus in 2016 be: on renewing your existing customers or on conquesting new car buyers? Please leave a comment
11504 - Temporary Management Accountant
AM Customer Service Summit
Franchised dealers worked harder for smaller returns in 2015.
More than 1,100 people gathered at the ICC, Birmingham, last night, guests of AM at its annual award ceremony. Here are the winners.
BCA Marketplace plc is aiming to continue in its bid to offer “joined-up services” for its customers with the acquisition of Ambrosetti – specialist in the preparation of new and used vehicles.
Seat has unveiled its first ever SUV – the Ateca – ahead of its arrival in UK showrooms in September.
Aftersales care is set to be the area most significantly affected by the incoming Consumer Rights Act, according to research by Moneyway.
The best examples of dealers use of video in the showroom and workshop are now available to view – and learn from – on the AM website.
Neil McNicholl has been appointed as Fiat Chrysler Automobiles UK’s new national public sector and Motability manager.
Dealers are calling for more training and support in providing test drives to help them improve conversion rates and manage risks.
To ‘treat customers fairly’, ask if you would be happy with how your dealerships treat your family and friends.
Automotive industry charity Ben has appointed Carol Keller in a newly created role as marketing and communications director.
Jardine Motor Group is set to make more of its staff stars of the small screen with the roll out of CitNOW video technology across its sales facilities.
The RAC is preparing to offer the motor trade market history checks for a £1 in an attempt claim a share of a market it believes is worth up to £25 million a year.
11 February 2016, £Competitive
Find out what features are in this month's, and future, issues
Automotive Management is also available in a printed format on a monthly basis