Proudly a family business - “makes us more human to deal with” compared to a plc, the group’s website claims - the Warwickshire based company was started by Terry Lister, now managing director, in 1979 when he opened his first dealership.
It now has 40 centres representing 10 brands, Audi, BMW Honda, Lexus, Mercedes-Benz, Mini, Seat, Skoda, Smart, Toyota (cars and vans) and Volkswagen (cars and vans). An Xtra brand sells on part-exchanged vehicles through six centres.
A training centre at Stratford-upon-Avon ensures all staff are instilled with the family ‘business, not plc’ ethos. A customer liaison team makes over 100,000 calls a year to gauge staff performance.
An emphatic test drive policy sees Listers have more than £15 million of stock on hand for customers to try at any one time.
The Lister’s website says of the group: “As the major automotive PLC groups battle for profits to support shareholders, vying to buy or take over each other in the process, Listers remains proudly independent. Our simple philosophy, firmly centred around customer care and satisfaction, has served us well for over 30 years. We see no reason to change it now.
“Call into any one of over 40 Listers centres, enjoy a complimentary tea or coffee, take a look around, enjoy a test drive and chat to any member of our team. Hopefully you’ll become a member of the Listers extended family soon.”
Profit before tax
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