Double success for Pendragon at Mercedes-Benz Retailer of the Year Awards

Double success for Pendragon at Mercedes-Benz Retailer of the Year Awards

21/01/2013 in News, All News

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Double success for Pendragon at Mercedes-Benz Retailer of the Year Awards

Pendragon’s Glasgow operation has scooped two major Mercedes-Benz awards: Retailer of the Year 2012 and Service and Parts Team of the Year 2012.

Jim Robertson, market area director, commented: “We are delighted to have been named not only Retailer of the Year, but also Parts and Service Team of the Year.

“It has been a real team effort with a focus on our customers and the service we offer them.

“This is a great boost for the team at the start of what is going to be another busy year with more new products. We look forward to serving our customers, both old and new.”

Other big winners were Listers (sales), dealers based in and around Wolverhampton and Stoke (customer service) and Sytner West (Smart).

Richard Griffiths of Mercedes-Benz Swansea won the Technical Apprentice of the Year gong, while Liam Hudson of Mercedes-Benz of Sheffield received the Parts Apprentice of the Year Award.

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Mercedes-Benz UK

Mercedes-Benz is well-ahead of its previously stated growth targets which were aiming for 80,000 units by the middle of the decade.

By the end of 2013, growth of nearly 20% meant that it leapt passed 80,000 cars to a landmark sales total of more than 100,000 units, well on the way to its target of matching rivals Audi and BMW for market share.

Its revamped model range has helped close the gap, particularly the new A-Class, but the CLS is also winning new fans.

Growth in 2014 will be helped by a proposed compact SUV, the GLA, while at the elite end of the range, volumes should rise following the decline of Maybach.

Note: Manufacturers administer the franchised contracts for cars and LCVs in different ways. Broadly, for some the contract to sell cars and LCVs is managed through a separate dealer contract. For others one contract covers both vehicle types.

AMi seeks to acknowledge the difference and reflect it in the count of each dealer groups total franchised outlets (franchised businesses) and sites (locations).

Mercedes-Benz treats car and LCV sales as coming under separate contracts –AMi counts each individually.

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Comments (2)

Dissatisfied customer - 86 weeks ago

After recently purchasing a new Mercedes from Pendragon & having some experience of other merc dealers, ,this comes as a shock to me

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Richard Griffiths - 87 weeks ago

Hello just read the article just wondering do you have the rest of the pictures from the night. I've been unable to get the picture I had taken with the award.

Please email me with a reply
Richard Griffiths of Mercedes Swansea

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