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Double success for Pendragon at Mercedes-Benz Retailer of the Year Awards

Pendragon’s Glasgow operation has scooped two major Mercedes-Benz awards: Retailer of the Year 2012 and Service and Parts Team of the Year 2012.

Jim Robertson, market area director, commented: “We are delighted to have been named not only Retailer of the Year, but also Parts and Service Team of the Year.

“It has been a real team effort with a focus on our customers and the service we offer them.

“This is a great boost for the team at the start of what is going to be another busy year with more new products. We look forward to serving our customers, both old and new.”

Other big winners were Listers (sales), dealers based in and around Wolverhampton and Stoke (customer service) and Sytner West (Smart).

Richard Griffiths of Mercedes-Benz Swansea won the Technical Apprentice of the Year gong, while Liam Hudson of Mercedes-Benz of Sheffield received the Parts Apprentice of the Year Award.

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  • Richard Griffiths - 21/01/2013 19:13

    Hello just read the article just wondering do you have the rest of the pictures from the night. I've been unable to get the picture I had taken with the award.

    Please email me with a reply
    Richard Griffiths of Mercedes Swansea

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  • Dissatisfied customer - 23/01/2013 10:21

    After recently purchasing a new Mercedes from Pendragon & having some experience of other merc dealers, ,this comes as a shock to me

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In percentage terms, its sales growth of nearly 15% beat its German rivals, but when it comes to units sold, Mercedes-Benz only managed to close the gap on BMW with nearly 15,000 additional sales beating 13,000 for BMW, but falling behind Audi's growth of nearly 17,000 units.

However, with greater availability of the A-Class, sales could rise further in 2015, while nearly every segment has a launch by the brand, including the S-Class cabriolet, GLC SUV, BMW X6 rival GLE, B-Class electric drive and V-Class.

Note: Manufacturers administer the franchised contracts for cars and LCVs in different ways. Broadly, for some the contract to sell cars and LCVs is managed through a separate dealer contract. For others one contract covers both vehicle types.

AMi seeks to acknowledge the difference and reflect it in the count of each dealer groups total franchised outlets (franchised businesses) and sites (locations).

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