Double success for Pendragon at Mercedes-Benz Retailer of the Year Awards

Double success for Pendragon at Mercedes-Benz Retailer of the Year Awards

21/01/2013 in News, Latest News

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Pendragon’s Glasgow operation has scooped two major Mercedes-Benz awards: Retailer of the Year 2012 and Service and Parts Team of the Year 2012.

Jim Robertson, market area director, commented: “We are delighted to have been named not only Retailer of the Year, but also Parts and Service Team of the Year.

“It has been a real team effort with a focus on our customers and the service we offer them.

“This is a great boost for the team at the start of what is going to be another busy year with more new products. We look forward to serving our customers, both old and new.”

Other big winners were Listers (sales), dealers based in and around Wolverhampton and Stoke (customer service) and Sytner West (Smart).

Richard Griffiths of Mercedes-Benz Swansea won the Technical Apprentice of the Year gong, while Liam Hudson of Mercedes-Benz of Sheffield received the Parts Apprentice of the Year Award.
 

Author
Neil Kennett




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Mercedes-Benz UK

Updates products and new segments will be a key to growth at Mercedes-Benz, building on a strong performance in the past few years.

2011 was the year of the launch of brand new CLS, a facelifted C-Class coupé, SLK, SLS Roadster, followed in 2012 with a new M-Class, SL and B-Class on a new front-wheel drive platform, with a new A- Class rounding off the year.

This constant updating of product is supported by a focus on the network, in particular driving volumes of used car sales through dealerships, with predicted potential for up to 80,000 units annually in five to six years. A revised approach to the fleet market is also intended to boost sales to businesses.

The strategy of growing sales will also work hand-in-hand with building dealership profitability.

Already RoS is between 1.8% and 1.9%, the best for several years although there is an ambition to drive this even higher in the future.

Note: Manufacturers administer the franchised contracts for cars and LCVs in different ways. Broadly, for some the contract to sell cars and LCVs is managed through a separate dealer contract. For others one contract covers both vehicle types.

AMi seeks to acknowledge the difference and reflect it in the count of each dealer groups total franchised outlets (franchised businesses) and sites (locations).

Mercedes-Benz treats car and LCV sales as coming under separate contracts –AMi counts each individually.

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Comments (2)

Dissatisfied customer - 17 weeks ago

After recently purchasing a new Mercedes from Pendragon & having some experience of other merc dealers, ,this comes as a shock to me

Richard Griffiths - 17 weeks ago

Hello just read the article just wondering do you have the rest of the pictures from the night. I've been unable to get the picture I had taken with the award.

Please email me with a reply
Richard Griffiths of Mercedes Swansea


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