In part of a multi-million-pound investment, BMW Group UK has upgraded its roadside assistance programme with the introduction of 72 new service vans.

The initiative significantly boosts its roadside support capabilities from its previous recovery fleet of 41 vehicles

These new advanced vans, which replace an existing fleet of support cars, are better equipped to handle a wider range of roadside issues efficiently for BMW and Mini drivers, BMW says.

Mario Moser, director for aftersales and customer support at BMW Group UK, said: “With the introduction of these advanced service vans to our roadside assistance programme, we are set to get our customers back on the move even faster, ensuring that any interrupted journey is resolved as seamlessly and quickly as possible.”

The new vans have increased storage capabilities for spare parts, including emergency spare wheels, which significantly increases the likelihood of completing repairs on the roadside. All the vans have been equipped with the latest remote diagnosis systems, meaning that before arriving on location, technicians can where possible obtain the necessary spare parts to complete the repair.