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Wilson's is first garage expelled from code
Thursday 12 February 2009, 13:20
Surrey-based Wilson's Automobiles & Coachworks has been expelled from Motor Codes' code of practice for service and repair.
Wilson's, a car supermarket which sells marques including Nissan, Renault and Peugeot, did not progress conciliation to the code's standard.
When a customer complains, there is a conciliation process to complete, to ensure all parties are satisfied.
Chris Mason, Motor Codes director, said Wilson's refused to partake in this process which included non-payment of a conciliation fee.
The site was given a first warning in September before being referred to Motor Codes' Independent Compliance Assessment Panel (ICAP).
Mason said while it was obviously disappointing that a garage had failed to meet the code, it was “only one subscriber out of nearly 5,000 reviewed”.
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The expulsion was a result of the first meeting of ICAP which reviews the performance of the code and compliance of its subscribers.
It was decided unanimously to expel Wilson's.
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Your comments:
That's half a story if there ever was! What had happened?
I too have seen the costs attached to this conciliation service and wonder if Wilson's were just not prepared to loose that amount if they considered they had done no wrong. Maybe the concilliation service should be free to both parties until the dispute is settled and then the looser pays or the cost is shared, this may stop customers moaning about something and nothing and causing untold damge to the garages reputation.
I too have seen the costs attached to this conciliation service and wonder if Wilson's were just not prepared to loose that amount if they considered they had done no wrong. Maybe the concilliation service should be free to both parties until the dispute is settled and then the looser pays or the cost is shared, this may stop customers moaning about something and nothing and causing untold damge to the garages reputation.
Graham Bullock
Hillside Garage
12 February 2009, 18:18
Hillside Garage
12 February 2009, 18:18
As a onetime user of Wilsons (although I gave them a second chance stupidly) their treatment of myself was shambolic and this is no surprise. I feel for garages who have busybody customers who are sure that a garage has done them a disservice when they haven't but stories are far too common in the Epsom area in regards Wilsons and for them to back out of a customer related charter is no shock.
Smudge1987
13 February 2009, 08:56
13 February 2009, 08:56
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