A Christmas message from AM's editorial team:
After our Christmas Eve email newsletter, AM-online will resume bringing you the latest news from the UK's motor retail industry on Tuesday, January 3rd. Thank you to all our readers for supporting AM-online, AM magazine and our AM events through 2022. Don't forget, the entry system for the 2023 AM Awards is now open.
Your feedback is always welcome, email am@bauermedia.co.uk with any comments you wish to make about what we're already doing, or you think we should be doing more of, to provide your with more business news, insights and information. Meanwhile, we'd like to wish you all a merry Christmas and a happy and prosperous New Year.
Tim Rose, editor, and Tom Sharpe, news & features editor.
Spotlight on the customer
In this issue:
What consumers really want - trends and habits dealers must understand to provide the right buying experience
Barriers to EV purchase - many private motorists need extra help before they take the plunge
Delighting used car buyers - it's essential for retailers to offer tailored experiences and great value
Aftersales customer care - valuable interactions are vital as dealerships face fishing in a diminishing pool
A customer-first future - Steve Young, ICDP MD, gives AM an exclusive insight.
Read now
An award-winning journalist and editor, with two decades of experience covering the motor retail industry, and accredited by the Institute of Leadership and Management (ILM) plus the National Council for the Training of Journalist (NCTJ)
As editor of AM since 2016, Tim is responsible for its media content, planning and production across AM's multiple channels, including the website, digital reports, webinars, social media and the editorial content of AM's events, Automotive Management Live and the AM Awards. His focus is on interviewing senior leaders of franchised dealer groups and motor manufacturer national sales companies to examine latest developments in UK motor retail.
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