Nearly two thirds of car buyers rank reliability as the most important quality when buying a new or used car, according to a new What Car? Motoring Panel survey.
Dealers continued to achieve healthy selling prices for part-exchange stock at auction in January, in spite of a slight fall in average value throughout the first month of 2015.
Overzealous, target chasing sales departments are encouraging sales staff to take the customers seven digit card number and conclude an off-premises contracts without playing by the rules or regulations.
The first official trials of autonomous cars have taken place in the UK, with a government minister claiming "driverless cars are the future".
The average UK car dealer finished the year strongly making a profit of £27,000 in December, an improvement of £5,000 over the prior year.
Used product has been scarce and values have held up, but with more PCP returns kicking in, the challenges are to retain the entrepreneurial aspects of used as well as meeting new targets.
"Measures often say as much about how bad you were as they say how good you have become. Give me a modest 15% improvement every year. Every five years you will double your output and more importantly you will have built the capability to keep doing it and in 30 years you will be 6,000% better.”
HM Revenue & Customs is stepping up its investigations of the way car dealerships, vehicle rental firms and other businesses implement rules to average out benefit in kind tax charges on staff using multiple company cars.
Consumer new car finance volumes grew 13% in 2014 year-on-year and by 10% in December to reach a record annual level of 897,593 units.
New car registrations in the UK in January increased 6.7% year-on-year to 164,856 units. This was the best start to a year since 2007.
The hunt for the UK’s best young automotive apprentices will start on February 9, with the opening of online registrations for the 2015 Institute of the Motor Industry Skill Auto competition.
HM Revenue and Customers (HMRC) is understood to be about to target motor repairers across the UK to identify incorrect VAT returns and target suspected suppression of sales.
BMW has fixed a security flaw that could have allowed hackers to unlock the doors of up to 2.2 million Rolls-Royce, Mini and BMW vehicles, reports Reuters.
Car manufacturers have been demonstrating the full extent of their ability to harness the internet’s potential at this year’s Consumer Electronics Show (CES).
When you consider that, for businesses, increasing the average customer review rating by just one star can lead to an increase in up to nine per cent of revenue, it’s clear that customer reviews are a vital component of any businesses success.
Small SUVs are a healthily-growing segment, so it should be no surprise that discounts come at a lower rate than for the market as a whole.
M&S head of customer service Jo Moran is the speaker at the AM Executive Breakfast Meeting next Friday, exclusively for director-level franchised dealer bosses.
Consumers' lack of confidence in repair standards is partly to blame for nearly half of motorists admitting they drive cars knowing they are faulty.
Annual new car sales in Europe increased by 5.3% in 2014, with monthly sales growth throughout the year compared to 2013. December sales were 5.0% higher than a year earlier, suggesting the trend remains positive.
The snow that hit most parts of the UK in recent days has also delivered a lift in demand for SUVs, according to data from Motors.co.uk.
