In this spotlight issue:

Will flexible working ever suit today's dealerships?

Some cite motor retail's lack of flexibility as a barrier to recruitment. Can it do more?

Buyers still want help with their car purchase

Consumers continue to value point-of-sale finance and insurance

Is part exchange losing power?

Ways dealers can still compete effectively against car-buying platforms

Overcoming complexity in aftersales

How to optimise the efficiency of a franchised workshop

Papering over the omnichannel cracks

Progress has been made, but the end goal continues to remain out of reach